Cancellation and Refund Policy

REFUND POLICY

Your full refund will be issued once we have received and examined the refund request. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

• Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
• Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

CANCELLATION POLICY

If you cancel your class before it was commenced by our instructor, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at jerry@aquatonic.com.my

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon the class confirmation.